Sometimes we engage briefly. When the line is long or people are taking too much time, she tells me to have a great day and continues her work.
I can imagine that her job is filled with grumpy coffee cravers who pay her no mind. She is a means to an end rather than a person with needs and dreams. I wonder if she feels invisible........ like nobody really sees her in that window. They just want coffee and egg sandwiches as quickly as possible.
Today was different. There was no line. So when I asked her if she had a good holiday, I learned more about Cindy than I ever thought possible. She told me about her children, their partners, and her grandchildren.
Some of them live with her. They were all together for Christmas in rather close quarters. All her grandchildren are under the age of 8. One of her sons has partial custody of his children. Her son's fiance doesn't like her much. She has no idea why. She wishes that she made enough money to put her grandchildren in nice preschools. In spite of that, she thinks the kids do OK anyway.
I probably listened to her for 7-8 minutes until we the saw the bag with my burrito in it being impatiently flagged out the pick up window. She stopped talking for a second, thanked me for asking, and told me to have a great day like she always does. What I noticed was how excited Cindy was for getting to share 7 minutes of her life with someone she barely knows but who was willing to listen. The thing is that it really was my pleasure to talk to her. She is still in the window at the drive through and now I know her. Visible!! And she knows me! Visible!
We all know what it's like to feel invisible, dismissed by someone we care about, unheard by a boss, uninvited by a peer, disconnected from our neighbors, ignored when you need help the most. Deny it if you like, and I would be shocked to find one human being who can say they have never felt invisible.
Are we not all striving to be visible? In this quest, we forget the other invisibles around us. If we all lived our lives in a such a manner that nobody was ever invisible to us, what would that look like? What would the world be like if we all connected? Would that make us more visible to others? Conduct your own experiment. Tell the world what happens.